Resort Manager Basecamp Amsterdam

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THE JOB

As the Resort Manager of Basecamp Amsterdam, you are responsible for the daily operations and continuous innovation of the resort. You oversee multiple operational departments, including front office, bar, kitchen, meetings & events, maintenance, greenkeeping, housekeeping, administration, marketing, and HR. Simply put—you are at the heart of everything happening at the resort.

With a helicopter view of all activities, you step in where needed, ensuring smooth operations and an exceptional guest experience. You will lead a passionate, young team, motivating them to deliver with joy and ensuring guests feel at home. You report to Richard, Basecamp’s COO, and will receive support from Basecamp’s Operational Management Team to help you grow in your role.

This role offers a unique opportunity to shape and develop a one-of-a-kind eco-resort, blending the adventurous spirit of a campsite, the comfort of a hotel, and the vibrant energy of a festival.

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WHY BASECAMP?

At Basecamp, no two days are the same. Challenges arise daily, and we tackle them with enthusiasm. New ideas are always welcome, and every team member is encouraged to contribute and innovate. Our mission is to create beautiful places where people love to be, all while making the world a better place.

You’ll be working with a driven, young team to ensure guests arrive as visitors and leave as friends. If you thrive in a dynamic, hands-on environment and love bringing people together, this is the perfect opportunity for you.

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DELIVER WITH JOY

We are very proud of what Basecamp is all about. We invite you to join us in our mission to spread the Basecamp virus. We commit to create a workplace where passion, playfulness, and purpose meet. When we do what we love, we become beacons of inspiration for those around us. Our enthusiasm is contagious. This way, every day becomes an adventure filled joy.

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YOU ARE

• A natural host: warm, approachable, and welcoming.
• A people person who builds strong relationships with guests, team members, and stakeholders.
• Organized and structured, with strong communication skills.
• A problem solver who thrives in dynamic environments.
• Experienced in hospitality management (minimum 4 years), ideally with experience leading young operational teams.
• Passionate about sustainability, hospitality, and creating unforgettable experiences.

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THE OFFER

Start date: May 1st 2025

Contract: Full-time position (38hr)

Salary: Competitive – based on experience

Perks:

• Complimentary stay at Basecamp Amsterdam before your first day
• Free parking
• Unlimited coffee and tea
• 40% discount on food & drinks after shifts
• Regular team outings and events

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YOUR RESPONSIBILITIES

GUEST COMES FIRST, ALWAYS

• Ensure the best possible guest experience, in line with Basecamp’s values and philosophy.
• Maintain high occupancy rates while balancing ADR (Average Daily Rate).
• Oversee and support all operational departments, ensuring smooth daily operations.
• Supervise housekeeping, ensuring all units are clean, well-maintained, and available for rent.
• Work closely with the maintenance team to ensure timely repairs and preventative measures.
• Take ownership of meeting & event operations in collaboration with the sales team.
• Ensure compliance with food safety regulations in the kitchen and bar.
• Manage and oversee digital guest communication.
• Provide marketing with up-to-date visual content for promotions and newsletters.
• Act as the main point of contact for house owners, ensuring open and transparent communication.
• Send quarterly newsletters to update house owners on resort developments and performance.
• Act as the main point of contact for house owners, ensuring open and transparent communication.

SUCCEED TOGETHER

The team consists of a bunch of happy, motivated, young people. In your role you make sure the team succeeds together by training, developing and facilitating them. You lead by example. When a position opens up you will make sure to select the right person for the job. On top of that you will visit Internship fairs at hotel schools to recruit interns and welcome them as part of your team.

• Recruit, train, and develop your operational team.
• Organize regular team meetings and one-on-one check-ins to foster open communication.
• Visit hotel schools to recruit interns and integrate them into the team.
• Organize team outings and celebrate milestones and birthdays.
• Cultivate a supportive and inspiring work environment where team members feel valued.

IMPROVE EVERY DAY

You believe that every challenge presents an opportunity for growth. By continuously exploring new ideas, experimenting with different approaches, and embracing a mindset of curiosity, you unlock the potential to be innovative within yourself and others.

• Identify and implement process improvements to enhance efficiency and guest experience.
• Collect and analyze guest feedback to refine services and operations.
• Create community events to engage guests and attract locals.
• Innovate food & beverage offerings to elevate the guest experience.
• Stay informed on hospitality trends and integrate relevant ideas into Basecamp.
• Attend industry trade shows, webinars, and seminars to stay ahead of the curve.